Travel Consultant – Cruise Specialist

About the role

Join Cruiseabout’s Doncaster store as a Cruise Consultant, turning customers’ travel dreams into unforgettable cruise holidays. You’ll guide guests from initial enquiry through booking, delivering expert advice and exceptional service.

Key responsibilities

• Quote, book and invoice cruise bookings and packages accurately.
• Achieve monthly sales targets and key performance indicators.
• Provide outstanding service across walk‑in, email and phone enquiries.
• Upsell and cross‑sell to maximise each opportunity.
• Monitor and act on all relevant mailboxes daily.
• Maintain strong product knowledge to recommend the perfect cruise.

Required profile

• Proven customer service experience with a focus on sales targets.
• Passion for travel and cruising; previous travel or cruise experience is a plus.
• Strong attention to detail and problem‑solving abilities.
• Ability to thrive in a fast‑paced environment.
• Motivated, organised and committed to exceeding expectations.

Required skills

• GDS (Global Distribution System) experience (preferred).

What we offer

• Exclusive cruise discounts, onboard ship inspections and familiarisation cruises.
• Access to industry travel discounts and sponsored trips.
• Great Place to Work® culture with 94% employee satisfaction.
• Learning and development pathways, including in‑depth cruise product training.
• Health and wellbeing benefits such as corporate health insurance discounts, internal gym access and mental health support.
• Career progression opportunities across a global network, with promotion from within.