Transition Manager - Retail Transformation

About the role

A 12-month contract Transition Manager is sought to lead the transition of critical technology platforms, services and operating capabilities from program delivery into business-as-usual operations, within a major retail transformation initiative for client AGL. The role is based in Melbourne CBD in a hybrid working environment.

Key responsibilities

• Own the end-to-end transition strategy and execution across a portfolio of technology initiatives
• Embed new platforms, services and capabilities into operational teams, with a focus on governance, readiness, knowledge transfer, risk management, service acceptance and post-go-live stabilisation
• Develop and execute transition strategies, roadmaps and plans, and drive operational readiness across multiple releases
• Lead transition planning through mobilisation, go-live, hypercare, stabilisation and handover
• Set up governance frameworks, readiness gates, service acceptance criteria and success measures
• Coordinate knowledge transfer and manage risks, dependencies, issues and critical path activities
• Partner with architecture, operations, cybersecurity, service management, vendors and delivery teams
• Run readiness and service acceptance forums and report to executives
• Ensure support models, operating procedures, monitoring, incident management and vendor arrangements are ready before handover

Required profile

• Seasoned Transition Manager with a proven track record in large-scale enterprise transformation
• Significant experience managing technology transitions in enterprise organisations, including regulated industries such as energy, utilities, financial services or telecommunications
• Experience transitioning SaaS platforms and integrated technology ecosystems
• Experience with Salesforce, digital platforms, integration platforms, billing and payments systems, and cloud and data platforms
• Knowledge of operational readiness, service acceptance, hypercare and handover processes
• Experience with managed service providers, outsourcing partners or global delivery models
• Strong programme governance, reporting and stakeholder management, with executive-level influence