IT Support Intern

About the role

A reputable company in Melbourne is looking for an IT Support Intern. The host company invests in fresh talent and offers meaningful work experience with strong supervision and a supportive environment, and plans to offer permanent employment to a suitable candidate. The internship lasts 12 weeks.

Key responsibilities

• Install and configure computer systems, diagnose hardware and software faults and solve technical and application issues.
• Provide technical support to internal staff at all levels of seniority and IT literacy.
• Manage access and subscriptions for websites, domains and emails.
• Ensure users have access to storage, protection and security for data on their devices.
• Review systems and hardware regularly to ensure setup and security actions are sufficient.
• Improve security to prevent and respond to threats and safeguard information, assets and services.
• Maintain storage and manage backups of users' devices and shared systems.
• Set up, maintain, support and arrange repairs for printers and other devices.
• Contribute to the IT strategy, development and execution.

Required profile

• Student of a relevant degree or recent graduate / skilled migrant.
• Excellent written and spoken communication skills.
• Necessary technical and soft skills to perform the job.
• Committed to a career in their field of study.
• Able to work at least 3 days per week; options to work 3, 4 or 5 days per week are available.

What we offer

• 12 weeks of work experience with an internship agreement and a structured training plan.
• Performance appraisals by the supervisor to track learning and progress.
• Job placement assistance after the internship and work experience insurance cover.
• Compliance with Fair Work Ombudsman internship guidelines.