L3 NOC Services Engineer

About the role

An established Australian managed services provider with over 16 years of experience is seeking an experienced NOC Services Engineer to strengthen its Network Operations Centre. You will manage and improve monitoring and alerting across multiple client environments, helping to distinguish genuine incidents from false positives and informational alerts, and to automate recurring remediation tasks.

Key responsibilities

• Monitor and assess alerts across client systems, infrastructure platforms and monitoring tools, evaluating severity, priority and business impact
• Prioritise concurrent alerts and escalate complex incidents to the right technical teams
• Refine thresholds and monitoring logic to reduce unnecessary notifications and improve alert quality
• Maintain role-based monitoring practices for servers, endpoints, network devices and security systems
• Use PowerShell and automation to address recurring issues and minimise manual intervention
• Monitor Windows Event Logs, system health, CPU and disk usage, services and infrastructure conditions
• Support endpoint security monitoring, patching compliance and backup monitoring
• Contribute to improvements across RMM, PSA, logging, monitoring and alerting platforms, and document enhancements and procedures

Required profile

• At least 3 years of experience in an MSP NOC or infrastructure environment
• Level 2 to Level 3 technical capability, able to assess alerts and incidents independently
• Strong Windows infrastructure knowledge, including Windows Event Logs
• Hands-on Microsoft 365 administration, especially Microsoft Entra ID, Exchange Online and Conditional Access
• Strong Windows Server administration (Active Directory, DNS, DHCP, Group Policy, Certificate Services)
• Networking fundamentals (TCP/IP, VLANs, site-to-site and client VPNs, firewall rules) and practical Hyper-V or VMware experience
• PowerShell scripting for administration, troubleshooting and automation
• Experience with monitoring, alerting, patch management, endpoint security, backup and vulnerability remediation

Required skills

• Essential: Kaseya / Datto RMM, Microsoft 365, Windows Server, PowerShell, TCP/IP, VLANs, VPNs, Hyper-V or VMware
• Desirable: Autotask, Fortinet / FortiGate, Microsoft Defender, Veeam, Cisco, Nutanix, Citrix, Syslog and SIEM, Rewst or similar automation platforms

What we offer

• Payment in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried), with generous OPD coverage
• Home office setup allowance and internet allowance
• Gym and wellness allowance, regular team events and mental health support
• Certification reimbursement, flexible work and rewards and recognition