Technical Training Lead

About the role

Lead a team of technical trainers and content writers to design and deliver bespoke training programs for the Motor Claims operation, shaping the learning journey from induction through ongoing development.

Key responsibilities

• Coach, mentor and develop a high‑performing team across multiple sites (Northlakes, Kawana, Adelaide, Melbourne).
• Conduct training needs assessments, design role‑specific programs, and maintain a forward‑looking training roadmap.
• Own Motor Claims knowledge management systems, ensuring accuracy and accessibility.
• Implement evaluation methods, analyse data, and drive improvements in service metrics and compliance.

Required profile

• 3+ years’ experience coaching and mentoring technical professionals.
• Solid working knowledge of insurance legislation and procedures.
• Experience designing and delivering technical training programs, preferably in a contact‑centre environment.
• Willingness to travel regularly between sites in Queensland and interstate.

Required skills

• Exceptional interpersonal, verbal and written communication.
• Strong time‑management and ability to multitask in a fast‑paced environment.

What we offer

• Location flexibility – based in Northlakes or Kawana.
• Performance bonuses and other perks.
• Generous leave options including volunteer days and additional paid ‘ME’ day.
• Employee discounts on Budget Direct insurance products.
• Development opportunities through internal programs and online courses.
• Wellbeing support via mental‑health resources and fitness discounts.
• Regular on‑site events, family fun days and annual celebrations.