Technical Trainer

About the role

The Technical Trainer will build and enhance the technical capability of Recoveries & Settlements consultants and leaders by designing and delivering high‑quality training programs. You will ensure team members are equipped with the knowledge, skills, and confidence to perform effectively from day one and continue to grow throughout their careers.

Key responsibilities

• Design and deliver onboarding and ongoing technical training for Recoveries & Settlements consultants and leaders, using varied methods to suit different learning styles.
• Develop and maintain up‑to‑date training materials aligned with the latest processes, legislation, and business requirements.
• Monitor and evaluate training effectiveness through assessments, performance data, and stakeholder feedback, driving continuous improvement.
• Build strong relationships with leaders and consultants to ensure training relevance and support, and communicate progress and risks to the Technical Capability Manager.
• Ensure all training content complies with current legislative requirements and business risk policies.

Required profile

• Minimum two years of experience in training, learning and development, or technical capability within insurance or financial services, preferably motor claims.
• Proven ability to facilitate training sessions, workshops, or group learning activities for diverse audiences.
• Experience designing and delivering onboarding and ongoing training programs that improve participant knowledge and performance.
• Experience developing adaptable training materials for various delivery formats and learning styles.
• Relevant qualification in training and assessment (e.g., Certificate IV) is desirable.
• Previous experience in Recoveries & Settlements with strong knowledge of insurance, recoveries, settlements, and claims management is highly desirable.

Required skills

• Strong facilitation and presentation skills.
• Excellent verbal and written communication.
• Ability to develop practical, accessible training resources.
• Analytical and problem‑solving skills to identify capability gaps and translate data into training improvements.
• Organisational and planning skills to manage multiple priorities and coordinate delivery across sites.
• Adaptability in facilitation style to suit different audiences and contexts.
• Passion for building technical capability and confidence in others.

What we offer

• Performance bonuses and other perks.
• Volunteer days, paid ‘ME’ day, parental leave and option to purchase additional leave.
• Learning and professional development opportunities.
• Community volunteering and fundraising programs.
• Wellbeing support, mental‑health resources and fitness discounts.
• On‑site events, family fun days and annual celebrations.
• Discounts on insurance products and partner retailers across Australia.
• Access to employee reward and recognition platform with personalised rewards and exclusive discounts.