Team Manager - Cbus Claims

About the role

TAL, a life insurer backed by Daiichi Life, is looking for a Team Manager for its Cbus Claims team in Melbourne. You will lead a team that provides compassionate, high-quality support during life's most challenging moments, balancing care for customers with strong risk and compliance outcomes. The role focuses on coaching, continuous improvement and service excellence.

Key responsibilities

• Lead the Life Claims portfolio to deliver fair, timely and customer-centric claim outcomes.
• Coach and develop a high-performing team, building capability, engagement and technical excellence.
• Guide complex claims decisions and oversee high-value or escalated matters.
• Resolve customer escalations with empathy, professionalism and a focus on positive outcomes.
• Drive operational performance through resource management, workload planning and service delivery.
• Champion a strong risk and compliance culture, ensuring decisions match TAL's claims philosophy and regulatory obligations.

Required profile

• Experience leading teams or mentoring others within insurance, financial services or a claims environment.
• Strong knowledge of claims management practices and the ability to make sound, balanced decisions.
• Understanding of insurance products and customer outcomes, ideally within life insurance.
• Proven ability to manage operational performance and prioritise workloads.
• Excellent communication and stakeholder management skills, able to handle complex or sensitive situations.
• Commitment to risk, compliance and treating customers fairly and consistently.

What we offer

• Flexible and blended ways of working.
• Learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program, wellbeing resources, annual flu vaccinations and health initiatives.
• Paid parental leave, wellbeing leave, community leave and purchased leave options.
• TAL Rewards Plus with discounts at hundreds of retailers and services.