Team Leader - Family Wellbeing Services

About the role

ATSICHS Brisbane, a community-owned not-for-profit delivering culturally safe health and community services for Aboriginal and Torres Strait Islander peoples, is recruiting a Team Leader for its Family Wellbeing Services (FWS) program. FWS offers a coordinated, culturally safe support system for vulnerable families, using holistic case management and collaboration with other providers to build family capacity, strengthen community connections and safeguard children's wellbeing, including families involved in the child protection system. The Team Leader is a front-line management role within the Community Services leadership team.

Key responsibilities

• Track the intake waitlist, keep in touch with clients about expected service timeframes and stay aware of referrals.
• Develop referral pathways across the sector through strong interagency partnerships to meet the annual client target.
• Support staff to move from low initial engagement to consent, aiming for an 80% program success rate.
• Ensure staff complete the Worker Safety Assessment before and after each first home visit.
• Ensure staff use the Narrative Assessment Tools and hold Family Life Development Meeting (FLDM) discussions with wider family kin.
• Coach staff to deliver client empowerment interventions and record them in the Coaching App.
• Coordinate internal services (medical, dental, kindy, allied health) and specialist care pathways such as mental health and child assessments.
• Deliver client feedback and wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to staff and share the resulting data.

Required profile

• Bachelor's degree in a relevant social services field with at least 4 years of case management experience, or a Diploma in a relevant Community/Services field with at least 6 years in a case management role.
• National Police Certificate, Working with Children's Card (Blue Card) or eligibility to apply, and a driver's licence.
• Evidence of work rights.
• Ability to travel regularly to work in the community.

Required skills

• Understanding of child safety and social work frameworks, and in-depth knowledge of social care legislation.
• Team management, including directing staff workflow and client quality.
• Ability to influence stakeholders such as Child Safety, schools and hospitals.
• Connecting internal programs and services to deliver wrap-around care.

What we offer

• Permanent full-time role with starting salary of $113,313 per annum plus 12% superannuation.
• Company laptop and mobile phone, and a salary package up to $15,900 net plus entertainment benefits.
• Flexible rostering and 9-day fortnight options.
• Training, learning and development opportunities and career progression pathways.
• Employee Assistance Program, annual staff gathering and team events.