Group Exercise Assistant Team Leader

About the role

Glen Eira Leisure is recruiting a part-time Group Exercise Assistant Team Leader in Glen Eira, Victoria. The role supports the Group Exercise Team Leader in the day-to-day delivery of high-quality, safe and engaging group exercise programs, assisting with staffing, timetabling, instructor support and program development. It combines people leadership, administration, program coordination and direct service delivery.

Key responsibilities

• Provide day-to-day leadership, guidance and support to Group Exercise Instructors
• Assist with staffing, timetabling and relief instruction to ensure class coverage
• Support instructor onboarding, training and ongoing professional development
• Monitor service quality, participation and customer feedback to support continuous improvement
• Support new program launches, Les Mills releases, promotions, special events and community initiatives
• Assist with customer feedback, complaint resolution and customer service
• Assist with timesheet approvals, reporting, staff communications and record keeping
• Maintain policies, safety requirements and cleanliness standards across programs and studios
• Deliver group exercise classes and provide operational support as required

Required profile

• Certificate III in Fitness
• Current First Aid and CPR certificate
• Experience delivering group exercise programs and supporting, supervising or mentoring instructors
• Knowledge of group exercise programming, timetabling and class operations
• Experience coordinating class coverage, staffing resources and instructor rosters
• Pre-employment checks: Working with Children Check, National Police Check, health declaration, right to work evidence, qualification and reference checks

Required skills

• Strong customer service, communication and stakeholder relationship management
• Ability to monitor program performance and implement service improvements
• Organisational and time management skills
• Problem-solving, conflict resolution and complaint-handling skills
• Proficiency in computer systems, administration and record keeping
• Understanding of workplace health and safety, risk management and child safety requirements

What we offer

• Part-time work of 11.4 hours per week
• Pay of $36.69 per hour plus superannuation
• A culture of excellence, growth opportunities and recognition as an industry leader in the leisure sector

Applications are made online through the third-party recruiter's site, with a resume and a one-page cover letter. The closing date is 25 October 2026.