Team Lead - Family and Domestic Violence

About the role

Ruah is hiring a Team Lead for its Family and Domestic Violence service, based at Kambarang Place, an eight-bed crisis accommodation service for Aboriginal and Torres Strait Islander women aged 18 and over who are escaping family and domestic violence. The role provides leadership and operational oversight of the service, ensuring women receive high-quality, culturally safe and trauma-informed support, and leads a dedicated team while building strong stakeholder relationships. It is a full-time permanent position of 38 hours per week, Monday to Friday, 7:30am to 3:30pm.

Key responsibilities

• Lead, coach and support a high-performing team delivering crisis accommodation and family and domestic violence services
• Provide day-to-day operational leadership for safe, high-quality, client-centred service delivery
• Lead the delivery of services including crisis accommodation, case management and coordinated support
• Promote culturally safe, trauma-informed and strengths-based practice
• Manage service delivery, risk, incidents and complex client situations in line with organisational policies and procedures
• Build partnerships with Aboriginal communities, government agencies and community service providers
• Monitor service quality, outcomes and compliance, with accurate documentation and reporting
• Foster a positive team culture and identify opportunities for continuous improvement

Required profile

• Female applicant, as permitted under the Equal Opportunity Act 1984 (WA)
• Experience working with Aboriginal and Torres Strait Islander women escaping family and domestic violence
• Demonstrated leadership experience, including supervision, coaching and staff development
• Experience in a crisis accommodation or residential service setting
• Strong understanding of trauma-informed and culturally safe practice
• Desirable: qualification in Community Services, Social Work, Psychology or a related discipline; knowledge of Aboriginal community-controlled and mainstream support services; experience in alcohol and other drug, housing or homelessness services

Required skills

• Communication, interpersonal and stakeholder engagement skills
• Case management and service delivery knowledge
• Managing complex client situations and risk

What we offer

• Starting salary of $105,916 plus superannuation (Level 5 of the Ruah Enterprise Agreement and the SCHADS Award)
• 5 weeks annual leave plus 17.5% loading, 16 weeks paid parental leave
• Employee Assistance Program and free Ruah-paid Journey Cover
• Salary packaging up to $15,900 core plus $2,650 meal entertainment
• Opportunities to join Ruah community working groups and cultural events

Applicants must hold a current driver's licence, National Police Clearance Certificate, Working with Children Check and First Aid Certificate. Applications close on 20 November 2026; candidates submit a CV and a two-page cover letter through the online application.