Team Lead, Operations Support

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Team Lead, Operations Support to lead a team that keeps critical technology services running. The role supports business-critical platforms across Australia and New Zealand in a 24/7 operational support environment, managing production issues so customers and colleagues can rely on the services they use every day. It is a permanent full-time position based in Brisbane, Melbourne or Sydney.

Key responsibilities

• Lead and develop a team of technology professionals through coaching, feedback, recognition and career development.
• Lead a 24/7 operational support capability, overseeing monitoring, triage, incident response and service restoration.
• Coordinate production support, release activities and service requests across multiple technology environments.
• Use operational insights and service data to identify trends and run continuous improvement initiatives.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve service outcomes.
• Manage external partners and suppliers to meet service expectations and performance standards.
• Report on service health, risks, capacity and improvement opportunities to support decision making.

Required profile

• Experience leading technology operations, production support or application support teams.
• Strong people leadership skills focused on coaching, development and team engagement.
• Ability to manage incidents, competing priorities and operational demands in a 24/7 environment.
• Experience using operational data and service insights to drive continuous improvement.
• Stakeholder and vendor management skills with the ability to influence outcomes.
• Confidence working through ambiguity and supporting teams during change.
• Understanding of technology transformation, platform modernisation or large-scale operational environments.

What we offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave plus 5 days extra leave, and up to 50% off personal insurance.
• 20 weeks paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.