Team Lead – Inside Sales / Account Manager

About the role

Hardware & General is seeking a driven, commercially‑minded individual to lead its Inside Sales team. Based at the Brookvale head office, you will work closely with builders, tradies, developers and the Field Sales team to grow customer relationships and identify new business opportunities.

Key responsibilities

• Lead, coach and develop a team of Internal Account Managers.
• Grow existing accounts, retain customers and generate new business.
• Oversee cross‑branch quoting, order processing and quote follow‑up for Field Sales.
• Manage incoming phone and web enquiries, ensuring prompt, professional handling.
• Monitor sales performance, KPIs and quote conversion to drive improvements.

Required profile

• Background in sales, account management, estimating, construction or related fields.
• Strong commercial thinking, planning and organisational abilities.
• Excellent relationship‑building skills across teams.
• Proactive, analytical, confident and comfortable balancing customer needs with operational demands.

Required skills

• Experience with quoting and inbound sales enquiries (preferred).
• Ability to analyse KPIs and identify process improvements.

What we offer

• Opportunity to shape a growing team and improve processes.
• Career progression based on performance and results.
• Supportive, energetic and down‑to‑earth team environment.
• Weekly pay and full‑time onsite role at Brookvale.