Systems Coordinator

About the role

Acknowledge Education is seeking a Systems Coordinator in Melbourne to manage and optimise its student management systems so that student data remains accurate, reliable and compliant with regulatory requirements. The role sits at the intersection of systems, data and operations, working with internal teams and external vendors to improve system functionality and streamline processes. It also plays a key part in operational and regulatory reporting, using data analysis and business intelligence to support decision-making.

Key responsibilities

• Manage and support key student and business systems, including the Student Management System (SMS), InPlace, JIRA and My eQuals.
• Work with internal stakeholders and external vendors to resolve system issues, implement enhancements and improve processes.
• Maintain the accuracy, integrity and consistency of student data across systems.
• Produce and analyse scheduled and ad-hoc operational, management and regulatory reports, including Power BI dashboards.
• Support TCSI, QILT and other higher education and VET regulatory reporting, including data preparation, validation and submission.
• Monitor data and reporting requirements to identify trends, discrepancies and areas needing investigation.
• Maintain accurate student records and ensure key reporting fields, including census data, meet regulatory and organisational requirements.
• Develop and maintain system documentation, user guides and process manuals.
• Deliver training and guidance to staff on the effective and consistent use of systems and processes.

Required profile

• Bachelor's degree or higher in Computer Science or a relevant discipline.
• Experience with Student Management Systems and data in the higher education sector.
• Demonstrated experience with TCSI reporting, including data preparation, validation, submission and error resolution.
• Experience with systems such as Meshed RTO Manager and JIRA, or similar platforms.
• Strong attention to detail and a methodical approach to data integrity, management and compliance.
• Ability to explain technical information clearly to non-technical stakeholders and to manage competing priorities in a fast-paced environment.

Required skills

• Data analysis and reporting, including advanced Excel.
• Power BI or Tableau.

What we offer

• $1,500 annual professional development allowance.
• Health insurance discounts through Bupa.
• Opportunities to grow within the organisation.