End User Services Engineer VIC (Intune MDM)

About the role

Canon Business Services ANZ is looking for an End User Services Engineer to join its Service Desk team in South Melbourne. You will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalation, acting as the face of Canon Business Services for its strategic enterprise customers. The role covers remote and onsite support and involves visiting customer sites in Hawthorn, Moorabbin and the CBD.

Key responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
• Deliver onsite and remote support while meeting agreed service levels and customer expectations
• Manage incidents, requests and service activities through ServiceNow
• Administer Microsoft 365 environments and support user access, accounts and workplace productivity services
• Support Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
• Troubleshoot and support Windows 11 endpoint environments
• Assist with Entra ID (Azure AD) user and device management
• Manage device deployment, asset lifecycle and hardware replacement
• Build relationships with customer stakeholders and end users, and contribute to continuous improvement

Required profile

• Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
• Experience supporting enterprise end-user environments
• Customer-first mindset, clear professional communication, organisation and proactivity
• Ability to obtain and maintain an Australian Government NV1 security clearance is advantageous

Required skills

• Hands-on experience with Microsoft Intune endpoint management; knowledge of Kandji MDM for cross-platform devices is highly essential
• Microsoft 365 administration and Entra ID (Azure AD)
• Windows 11 troubleshooting
• ServiceNow or similar ITSM platform
• ITIL Foundation, Microsoft certifications or Managed Services experience highly regarded

What we offer

• Bonus leave including Birthday leave, Canon Day leave and Kyosei Day
• Training and development opportunities
• Wellbeing benefits such as discounted health insurance, flu vaccines and confidential counselling
• Discounted Canon products and education assistance for external training
• Flexible working arrangements where possible