Sustain Platforms Manager

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Sustain Platforms Manager to lead teams responsible for maintaining critical business applications during a technology transformation. The role balances operational excellence with continuous improvement so platforms stay reliable, secure and cost effective, and works closely with business stakeholders, partners and vendors. It is a permanent full-time position based in multiple locations across Australia.

Key responsibilities

• Lead teams responsible for business-critical platforms, ensuring reliable service delivery and strong operational performance during transformation.
• Define and deliver platform sustainment strategies that balance business value, operational stability, risk management and cost optimisation.
• Drive continuous improvement initiatives that enhance platform performance, resilience and long-term sustainability.
• Partner with vendors, technology teams and business stakeholders to manage support services, transition activities and delivery outcomes.
• Champion engineering excellence, automation and emerging technologies, including opportunities to use AI to improve efficiency.
• Guide investment, demand and platform health decisions through governance, prioritisation and performance monitoring.

Required profile

• Experience leading technology teams through change, transformation or operational improvement.
• Experience in software delivery, platform operations or technology support environments.
• Strong people leadership skills focused on capability and team development.
• Ability to balance business priorities, operational needs and long-term outcomes.
• Confidence managing vendors, partners and stakeholders in complex environments.
• Curiosity for innovation, automation and practical applications of AI.

What we offer

• Superannuation of 13% as standard.
• 20 days annual leave plus 5 days MyLeave.
• Up to 50% off personal insurance, including home and motor insurance, and partner discounts on private health insurance, tech and appliances.
• 20 weeks paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

Applications close on 4 November 2026; full-time, part-time and job-sharing arrangements will be considered.