Strategic Account Manager, Mid-Market

About the role

Square's Account Management team partners with high-value Australian business owners to maximise the value they get from Square, giving tailored, strategic guidance. As a member of the Strategic Account Management team, you will take ownership of long-term, high-impact partnerships with a diverse portfolio of business owners, reporting to the Strategic Lead with a high degree of autonomy and peer support.

Key responsibilities

• Build lasting partnerships with existing sellers to retain and grow Square's presence with mid-large market organisations
• Own your managed book, overseeing business prioritisation, contracting, technology strategy and ongoing account management
• Anticipate and solve complex seller challenges using product, payments and industry knowledge
• Support peers, share best practice and contribute to the Strategic AM function
• Refine account segmentation, prioritisation and portfolio strategy, and design repeatable approaches to account planning and engagement
• Engage cross-functional partners (Product, Sales, Implementation, Finance, Marketing) to scale seller management
• Partner with sales colleagues to onboard new high-value sellers
• Act as the "voice of the seller", analysing product performance and feeding feedback into product roadmaps

Required profile

• 5+ years in account management, business development, partnerships, sales or sales engineering focused on technical products
• Industry experience in hospitality and/or food and beverage strongly preferred
• Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
• Experience collaborating internally on complex deals and partnerships, and leading multi-stakeholder initiatives across product, engineering, finance, legal and go-to-market teams
• Ability to quantify impact, build business cases and influence internal prioritisation
• Confident engaging senior decision-makers internally and externally
• Formal sales or negotiation methodology training, and experience supporting go-to-market efforts for new products