Strategic Account Manager (ANZ)

About the role

A commercially driven Strategic Account Manager is sought to lead a portfolio of the most important enterprise customers across Australia and New Zealand. The role protects, grows and deepens relationships within high-value strategic accounts and acts as the executive face of the business, engaging senior stakeholders and developing long-term account strategies that drive retention, expansion and customer advocacy. It focuses on adoption and support, owning executive relationships, commercial outcomes, growth opportunities and strategic account plans.

Key responsibilities

• Serve as senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ, building trusted advisor relationships with C-suite executives and key decision-makers.
• Develop multi-year account strategies, lead Executive Business Reviews and strategic planning discussions, and establish broad stakeholder coverage and executive sponsorship.
• Drive net revenue retention through renewals, expansion, upsell and cross-sell; identify whitespace and growth plans within existing accounts; partner with Sales leadership and influence purchasing decisions.
• Maintain accurate forecasting and account planning, and ensure customers achieve measurable business outcomes through success plans and proactive account health monitoring.
• Act as escalation point for critical customer matters and represent the organisation as a strategic partner, delivering business-focused conversations, workshops and reviews and sharing market insights.
• Partner with Sales, Product, Professional Services, Marketing and Support teams, act as the voice of the customer internally and share market intelligence and customer feedback.

Required profile

• 7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
• Proven experience managing large, complex enterprise customers and executive stakeholder relationships, and growing revenue within existing accounts.
• Strong executive presence and experience navigating complex buying centres and multi-stakeholder environments.
• Background in SaaS, information services, legal technology, tax and accounting technology, GRC solutions or enterprise software.

Required skills

• Excellent commercial, negotiation and business planning skills.
• Strong strategic thinking and consultative engagement capability.

What we offer

• Flexible working arrangement, including work from anywhere and hybrid working.
• Learning and development opportunities.
• Health and wellness programs.
• Parental leave benefits exceeding legislative requirements.
• The chance to work within a global organisation with experienced leaders.