Store Manager – Retail Leadership Role

About the role

As a Store Manager you will lead a Melbourne H&M store, driving sales and profit while delivering an outstanding customer experience. You will build and develop a high‑performing team, ensuring the store operates in line with H&M standards and legal requirements.

Key responsibilities

• Analyse store sales and profit KPIs regularly and implement actions to maximise results.
• Lead the Hello Member program in alignment with national goals.
• Maintain store execution standards using the Customer Audit Tool.
• Oversee recruitment, training, development and succession planning for all store staff.
• Conduct performance reviews, create development plans, give feedback and take corrective actions.
• Implement Store Operations Best Practices according to the Area plan.

Required profile

• Inclusive, confident business leader who enjoys developing people.
• Commercial mindset with a focus on turning actions into results.
• Agile and adaptable to a fast‑changing retail environment.
• Strong communication and interpersonal skills, fostering positive interactions with colleagues and customers.

Required skills

• Customer Audit Tool

What we offer

• Full‑time, 7‑day rotating roster including evenings and weekends.
• Attractive employee benefits and global development opportunities.
• Staff discount card usable across all H&M Group brands.