Store Manager – Retail Healthcare

About the role

Lead a high‑performing team in a retail environment that supports customers with sleep and health solutions. As Store Manager you will balance commercial success with exceptional customer care, driving both business growth and community impact.

Key responsibilities

• Lead and develop a customer‑focused team, fostering a culture of exceptional service.
• Drive sales performance and achieve business objectives through planning and execution.
• Build relationships with Sleep Physicians, GPs, Sleep Laboratories and allied health professionals.
• Manage store operations including rostering, recruitment, leave management and workforce planning.
• Oversee stock control, inventory management and merchandising standards.
• Collaborate with internal teams and fellow Store Managers to share insights and improve performance.

Required profile

• Experience leading a retail, healthcare or customer‑focused team with accountability for business performance.
• Proven ability to develop, coach and motivate team members to achieve strong results.
• Strong communication and relationship‑building skills with customers, team members and external stakeholders.
• Confidence leading through change and adapting to evolving business needs.

Required skills

• Leadership and people development.
• Commercial acumen balanced with customer service focus.
• Operational management including rostering, inventory and compliance.

What we offer

• Competitive salary, superannuation and incentive programs.
• Employee Stock Purchase Plan with discounted share purchase opportunities.
• Generous leave benefits, including paid parental and volunteer leave.
• Health and wellbeing support, including Employee Assistance Program and wellness initiatives.
• Life and income protection insurance.
• Learning and development opportunities.
• Employee discounts on Resmed products and partner offerings.