Service Manager

About the role

We are seeking a Service Manager to lead Job Coaches and InWork Support Consultants across multiple sites on the Central Coast. This role combines people leadership, performance management, compliance, and community engagement to deliver sustainable employment outcomes.

Key responsibilities

• Lead, coach and develop Job Coaches and InWork Support Consultants to achieve sustainable employment outcomes.
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
• Oversee service delivery, workflow and client experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation.
• Manage financial performance, including forecasting, budgeting and achieving ESA profitability targets.
• Recruit, induct and onboard new team members and manage performance through regular coaching.
• Build strong relationships with Services Australia, local employers and community partners.
• Identify operational risks, compliance issues and opportunities for continuous improvement.

Required profile

• Experience managing teams or multiple sites.
• Strong leadership capability with experience in coaching, performance management and operational delivery.
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs.
• Strong stakeholder engagement skills, including working with Services Australia and community organisations.
• Ability to work to KPIs and lead others to deliver high‑quality outcomes.
• Genuine belief in the purpose of connecting people and business so both can thrive.
• Current driver’s licence and reliable vehicle.
• Employment Services experience highly regarded.

What we offer

• 12 weeks Paid Parental Leave.
• Leadership development & national career pathways across MedHealth.
• Quarterly recognition programs & social events.
• Employee Assistance Program (EAP) & wellbeing initiatives.
• Fitness Passport.
• Salary packaging & ability to purchase additional leave.
• All the tools and tech you need to thrive.
• No weekends or nights.