Senior Service Coordinator - Offender Rehabilitation

About the role

The Senior Service Coordinator oversees and monitors a range of internally and externally delivered rehabilitation and throughcare services for prisoners, including education, vocational training, cultural services, re-entry services and programs targeting substance misuse. The role also involves supervising and developing a small team of staff, coordinating centre rehabilitation and reintegration activities and supporting case and sentence management.

Key responsibilities

• Supervise and develop a small team through mentoring, coaching, performance feedback and appraisal processes.
• Allocate, prioritise and oversee work tasks in line with legislation, policy, practice frameworks and delegations.
• Plan and coordinate rehabilitation and reintegration activities, including informing prisoners, managing requests and waiting lists, room scheduling, prisoner allocation and reporting outcomes.
• Ensure assessments needed for programme and service planning are completed, and develop service responses with the Manager for Aboriginal and Torres Strait Islander people, young people and people with disability.
• Identify and respond to risks and issues, liaising with other professionals and business units.
• Build relationships with service providers, stakeholders and the community, and take part in case and sentence management.
• In centres with small program teams, oversee internal program delivery, supervise and develop program delivery officers.
• Keep IOMS records accurate, secure and up to date, and maintain knowledge of offender rehabilitation research, legislation and policy.