Wellbeing Coordinator

About the role

A highly organised, customer-focused Wellbeing Coordinator is sought to join the Melbourne CBD team's Client Operations unit. You will coordinate wellbeing appointments, support client programs and give operational support to the clinical team, acting as a first point of contact for many clients. The role is fast-paced and varied, requiring strong administration skills, attention to detail and the ability to build relationships with a wide range of stakeholders.

Key responsibilities

• Act as first point of contact for clients and stakeholders
• Manage a high-volume inbox and the 1300 wellbeing line
• Coordinate new client referrals, onboarding and outreach activities
• Schedule individual and group wellbeing appointments
• Maintain accurate client records and reporting
• Support project coordination and program delivery
• Manage booking changes and clinician rescheduling
• Provide contract administration support and process additional sessions
• Troubleshoot and escalate service-related queries
• Support continuous improvement initiatives across the team

Required profile

• Minimum 3 years' experience in an administration or coordination role
• Warm, approachable and solutions-focused, able to build trust and communicate confidently in sensitive situations
• Ability to stay calm and effective in a high-volume environment
• Experience in healthcare, wellbeing, allied health or specialist practice administration highly regarded

Required skills

• Microsoft Office
• Booking or scheduling systems
• Customer service, communication and organisational skills
• Attention to detail and strong relationship-building

What we offer

• Flexible work arrangements
• Salary packaging
• Attractive leave entitlements
• Professional development opportunities
• Corporate discounts and access to EAP services
• Career pathways across the APM Group