Senior Medical Receptionist

About the role

Doctors and Co. is seeking a friendly and organised Senior Medical Receptionist to join the Charlemont Medical Centre. You will be the first point of contact for patients, handling appointments, payments and administrative tasks while maintaining a welcoming environment.

Key responsibilities

• Open and close the clinic according to established procedures.
• Greet patients and callers professionally, check‑in patients and manage appointments.
• Process patient co‑pays, cash, EFTPOS and direct bill transactions, and invoice Medicare, private health funds, TAC and WorkCover.
• Maintain confidential medical records, including scanning, faxing and filing.
• Handle internal emails, roster coverage and keep reception and consulting rooms tidy.

Required profile

• At least 1 year of experience as a medical receptionist in a medical practice.
• Current Police Check, Working with Children clearance, First Aid/CPR certificate, immunisation record and a valid driver’s licence or photo ID.
• Demonstrated ability to work in a fast‑paced, multitasking environment and provide exceptional customer service.

Required skills

• Proficiency with medical software (Best Practice or Medical Director).
• Knowledge of the MBS schedule and correct billing procedures.
• Strong organisational, problem‑solving and written/verbal communication skills.