Senior Facilities Manager

About the role

JLL is hiring a Senior Facilities Manager for 121 Castlereagh Street within its PAM NSW Cbus Property portfolio. The role is the operational backbone of a premium commercial asset, acting as the primary off-site point of contact for facilities and building management, and keeping financial performance, compliance and risk management on track.

Key responsibilities

• Act as the key off-site contact for facilities and building management, ensuring client expectations are met
• Attend monthly and quarterly client meetings, client initiative events and internal property performance reviews, providing timely reporting
• Manage contractor relationships, including KPI reviews, meeting minutes, tenders and re-procurement when contracts expire
• Oversee vendor procurement so services are delivered on time, within budget and in line with client guidelines
• Process invoices in line with JLL financial controls, monitor budgets and report on variances
• Contribute to the Annual Operating and Capital Expenditure Budgets
• Ensure statutory compliance on fire, health and safety, including inductions, CM3 registration and SWMS documentation
• Run routine site inspections, the Permit to Work program, and provide 24/7 emergency support and site attendance when required
• Support tenant retention and lease administration, and maintain property and tenant registers

Required profile

• Demonstrated experience in a facilities management or property operations role, ideally in commercial real estate
• Strong understanding of contract and vendor management, including tenders and KPI-based performance reviews
• Working knowledge of WHS legislation and statutory compliance for commercial buildings
• Proven ability to manage budgets, process invoices and report on financial variances
• Tertiary qualification in facilities management, property, engineering or a related discipline is highly regarded
• Availability for after-hours emergency support and site attendance

Required skills

• Excellent stakeholder management with clients, tenants and contractors
• Strong written and verbal communication, with clear, timely reporting
• Relevant industry certifications (e.g. CM3) or willingness to obtain them, plus exposure to risk management frameworks and leasing strategy

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work