Senior Domain Expert - Observability, Alarm & Event Management

About the role

Telstra is looking for a Senior Domain Expert in observability, alarm and event management. Working across Engineering, Operations, Product, Architecture, Security, business stakeholders and technology partners, you will take end-to-end technical ownership of complex outcomes and help evolve observability capabilities through automation and intelligent operations. The position is permanent.

Key responsibilities

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management.
• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.
• Shape technical designs and platform roadmaps so solutions are scalable, secure and resilient, and aligned with enterprise architecture standards.
• Own initiatives from concept and design through implementation and operational acceptance, managing risks, dependencies and delivery impediments.
• Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction and modernisation across cloud, on-premises and containerised environments.
• Apply automation, orchestration, intelligent event correlation and AIOps to improve observability and operational outcomes.
• Lead complex production incidents and turn lessons learned into sustainable engineering improvements.
• Influence senior stakeholders and technology partners, and strengthen Telstra's own capability through governance, reusable practices, documentation, mentoring and knowledge transfer.

Required profile

• Experienced engineer or technical specialist able to act as a trusted technical authority in complex enterprise environments.
• Deep expertise in enterprise observability, monitoring, alarm and event management.
• Advanced engineering and troubleshooting across complex, distributed production environments.
• Experience in technical architecture, solution design, platform lifecycle management and operational resilience.
• Ability to lead complex technical problems from root-cause analysis to resolution, and to own significant engineering initiatives end to end.
• Strong stakeholder influence and a track record of mentoring engineers.

Required skills

• Highly regarded OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM or comparable enterprise observability tools.
• Kubernetes and containerised production environments, cloud and on-premises.
• Automation, orchestration, AIOps, AI/ML or intelligent event correlation.
• Configuration management and discovery platforms.
• Multi-domain network work, major incident and problem management environments.