Senior Community Impact and Partnership Manager

About the role

SGCH is seeking an experienced and strategic Senior Community Impact & Partnership Manager to lead its portfolio of customer and community programs, place‑based initiatives and external partnerships. Reporting to the Head of Customer Voice, you will shape community impact strategy and influence outcomes that improve the lives of customers and communities.

Key responsibilities

• Lead the strategic direction of SGCH's community programs, place‑based initiatives and partnership portfolio.
• Establish governance, performance and reporting frameworks that demonstrate impact and value.
• Build and maintain high‑value relationships with government, funders, community organisations and sector stakeholders.
• Identify and pursue partnership, funding and growth opportunities to extend SGCH's community impact.
• Oversee portfolio performance, financial management and impact evaluation to ensure sustainable outcomes.
• Lead a team of community program and partnership professionals, fostering capability, innovation and high performance.

Required profile

• Relevant tertiary qualification in community development, social policy, business, public administration, social impact or a related discipline.
• Extensive experience developing and leading complex program and partnership portfolios with responsibility for strategy, governance, investment planning and evaluation.
• Strong knowledge of community services, social impact and relevant government and regulatory environments.
• Proven ability to influence senior stakeholders, lead negotiations and provide authoritative advice.
• Current unrestricted NSW driver licence.

Required skills

• Highly developed strategic, commercial and political acumen.
• Financial, risk, change and stakeholder management capability.
• Commitment to culturally safe, inclusive and customer‑centred practice.

What we offer

• 35‑hour work week with competitive above‑Award pay.
• NFP salary packaging up to $15,900 tax‑free plus $2,500 for meals, entertainment and accommodation.
• High‑growth environment with internal promotion opportunities and learning support.
• Health and wellbeing benefits including corporate discounts, recognition program and 24/7 Employee Assistance Program.
• Paid parental leave – 12 weeks plus 3 days bonus annual leave.
• Hybrid work arrangements with modern offices close to public transport.