Senior Claims Advisor

About the role

Marsh is seeking a Senior Claims Advisor to join its Faith & Education Claims Advisory team in Sydney. This hybrid position requires office attendance at least three days a week and focuses on professional standards and safeguarding-related claims, including sensitive abuse matters.

Key responsibilities

• Manage professional standards and safeguarding claims, escalating complex matters as needed.
• Provide trauma‑informed support, maintaining confidentiality and sensitivity with vulnerable stakeholders.
• Maintain relationships with clients, insurers, legal advisers, investigators and support providers.
• Record incident and claim data in Clearsight and prepare correspondence using Marsh templates.
• Assist with liability and quantum considerations, document collection and settlement pathways.
• Prepare commercial and technical responses to insurer coverage positions and support business development with claims insights.

Required profile

• High attention to detail and ability to handle sensitive information with strict confidentiality.
• Strong organisational skills to prioritise a varied portfolio and meet competing deadlines.
• Professional judgement and discretion when dealing with abuse matters within governance frameworks.

Required skills

• Experience in claims management or advisory within professional indemnity, liability, accident & health or similar lines.
• Ability to draft clear, respectful and technically sound insurer correspondence and client updates.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with a focus on meaningful impact for clients and communities.
• Benefits and rewards to enhance well‑being.