Senior Account Manager

About the role

As a Senior Account Manager at Gentrack, you will support and grow strategic customer relationships across the utilities sector, working closely with Client Managers and senior commercial leaders to deliver outstanding service and drive account growth.

Key responsibilities

• Manage day-to-day engagement with assigned customer accounts and build strong relationships with operational and mid‑level stakeholders.
• Support account planning, customer success initiatives, governance activities and coordinate across Product, Delivery and Support teams.
• Assist with renewals, forecasting, identify growth opportunities and help customers adopt Gentrack solutions.
• Proactively manage issues, risks and escalations while maintaining accurate account plans and insights.

Required profile

• Account Management, Client Executive or customer‑facing commercial experience.
• Experience in the energy, utilities or water sector with understanding of complex regulated environments.
• Proven success building trusted customer relationships and strong organisational attention to detail.
• Ability to manage multiple stakeholders, competing priorities and excellent communication skills.
• Collaborative mindset with a desire to learn and grow.

What we offer

• Competitive salary and annual discretionary bonus.
• Private medical insurance, life assurance and employee assistance programme.
• One‑off wellness subsidy, enhanced parental leave and hybrid working arrangements.
• Regular office social activities and a wide variety of learning and development programmes.