Sales Operations Coordinator - Australian International Boat Show

About the role

The Sales Operations Coordinator supports the complete exhibitor and commercial journey for the Australian International Boat Show, from initial prospect and proposal through contracting, booking, payment coordination, delivery, account care and post-event follow-up. It is an administration-intensive development role based in the 24 York Street office, requiring exceptional accuracy, persistence and respect for commercial controls.

Key responsibilities

• Support the Director of Business with sales administration, exhibitor onboarding, commercial reporting and account coordination.
• Maintain accurate prospect, customer, contact, opportunity, activity and contract records in approved systems, including Salesforce where applicable.
• Prepare proposals, booking documents, order forms, confirmations, reports and customer correspondence.
• Track agreements from issue to signature and ensure approvals, supporting documents and internal handovers are complete.
• Coordinate with finance on invoicing information, payment status, credits or changes, keeping separation of duties and approval controls.
• Maintain product, inventory, pricing and availability information so only approved offers and terms are communicated.
• Support allocation of exhibition space and commercial products with business and operations leaders.
• Monitor sales pipelines, booking status, outstanding information, deadlines and account actions, flagging risks early.
• Coordinate handovers of exhibitor requirements to operations, marketing, sponsorship and other delivery teams.
• Respond to routine exhibitor enquiries, explain processes and escalate matters outside delegated authority.
• Assist with account plans, stakeholder records, industry research, competitor and market analysis, and prepare for sales meetings.
• Support on-site exhibitor service, rebooking, lead capture and commercial administration, and undertake other reasonable duties.

Required profile

• Experience in sales administration, customer service, account coordination, events, finance administration or a similar process-driven role.
• Relevant study in business, commerce, event management, marketing or administration is advantageous.
• Exhibition, sponsorship, venue or marine-industry experience is advantageous but not essential.
• Willingness to learn the recreational marine market and its commercial relationships.

Required skills

• Microsoft Excel, Word and Outlook.
• Salesforce or comparable CRM experience is highly regarded.
• Confidence with CRM systems, spreadsheets, reporting and document workflows.

What we offer

• Flexibility, with most colleagues balancing office time with remote work.
• Career development through bespoke training, mentoring and internal job moves.
• Volunteer days per year with charity match funding.
• EAP assistance, mental health first aiders and health apps.
• Awards and recognition programmes.