Rostering Coordinator - Children's Services

About the role

HenderCare Foundation is looking for a Rostering Coordinator to join its Children's Services team, supporting the delivery of residential and out-of-home care services. This is a permanent full-time, hands-on rostering and shift-filling role in the CBD, where you review roster vacancies, contact available Youth Workers, respond to sick calls and last-minute changes, and find the right person to cover each shift. The role requires availability across a rotating schedule, including early mornings, evenings, weekends and public holidays.

Key responsibilities

• Fill vacant AM, PM, overnight and weekend shifts across Children's Services
• Review upcoming rosters and identify staffing gaps needing coverage
• Respond quickly to sick calls, cancellations and last-minute staffing changes
• Match Youth Workers to placements based on their skills, qualifications, experience and the needs of the young person
• Give Youth Workers accurate, timely information about their shifts and service bookings
• Maintain accurate roster and booking information across HenderCare systems
• Work with operational teams to prioritise urgent staffing needs and escalate issues where required

Required profile

• Experience in high-volume rostering, scheduling or workforce allocation, ideally in residential care, child protection, disability, healthcare, aged care or labour hire
• Previous experience in a fast-paced environment where priorities change quickly
• Ability to communicate with a diverse workforce and make decisions under pressure
• Right to work in Australia; successful candidates must undergo pre-employment checks

Required skills

• Strong interpersonal and communication skills
• Attention to detail and ability to manage competing priorities
• Confidence working across multiple systems and keeping accurate records
• Proactive, flexible and solutions-focused approach

What we offer

• Competitive salary
• Mentoring, leadership coaching and professional development
• Flexible working arrangements
• Employee benefits and perks, including health, fitness and retail offers, and an Employee Assistance Program

To apply, update your profile on SEEK or the company's careers site, attach a resume and write a cover letter of maximum 2 pages.