Retail Customer Service & Sales Consultant - Ipswich

About the role

Telstra is hiring a full-time Retail Customer Service & Sales Consultant in Ipswich. As a Retail Consultant you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services to suit their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help achieve store goals

Required profile

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to exceed targets
• Eagerness to learn and a resilient, positive attitude
• Customer-facing experience is a plus but not required

What we offer

• Annual fixed remuneration of $71,330 per year (junior rates apply for those under 20)
• Penalty rates: 25% extra after 6 PM on weekdays, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation included
• 30% discount on Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus extra days off, cultural and blood donor leave, and the option to buy up to 4 weeks of additional leave
• Over 17,000 learning programs via LinkedIn Learning and flexible working hours
• Performance rewards and recognition programs

To apply, use the Apply Now button on the listing; applicants then follow the assessment steps sent by the recruitment partner.