Restaurant Supervisor

About the role

A full-time Restaurant Supervisor position is available in Cairns, Queensland. The supervisor oversees the day-to-day operations of the restaurant, supervises and trains staff, coordinates service and workflows including busy services, tour groups and functions, and ensures an exceptional customer experience while keeping operations efficient and compliant with regulations.

Key responsibilities

• Supervise daily operations across all shifts, including busy lunch and dinner services, group bookings and functions
• Lead, supervise and train front-of-house staff, including induction, coaching, observations and evaluations
• Monitor staff performance, help prepare rosters, approve timesheets and handle performance issues professionally
• Plan and allocate daily tasks and priorities, liaising with the Restaurant Manager, kitchen staff and event coordinators
• Manage reservations, welcome guests, oversee service standards and resolve complaints
• Coordinate front-of-house service for tour groups, conferences, private functions and corporate catering
• Handle cash transactions, oversee POS operations and ensure accurate cash reconciliation
• Complete end-of-day reporting, including staff costs and food and beverage cost control
• Supervise opening and closing procedures, displays, menus and beverage service, including stock rotation and wastage
• Enforce workplace health and safety, emergency procedures, liquor licensing and hygiene requirements
• Maintain cleanliness, monitor stock levels and assist with recruitment, onboarding and staff development

Required profile

• Relevant AQF (or equivalent) Cert IV or above qualification
• At least 12 months of relevant employment experience
• Experience coordinating busy restaurant services, group bookings and functions

Required skills

• Customer service and guest engagement
• Leadership and team supervision
• Conflict resolution and problem solving
• Verbal and written communication
• Organisation and time management in a fast-paced environment

The salary is $70,000 to $80,000 per year, negotiated based on experience. Applications are submitted through the Apply button on the listing.