Reservations Sales Manager

About the role

Accor is hiring a Reservations Sales Manager for its dual-branded Novotel and Ibis Melbourne Central hotel, which has 473 rooms in the CBD. The manager drives maximum revenue by selling room reservations and ancillary services to guests, manages the Reservations Sales Agents team and sets up on-the-job training to meet financial and service quality targets.

Key responsibilities

• Sell room reservations and other ancillary revenue to guests by telephone, e-mail or other channels chosen by the company
• Manage the Reservations Sales Agents team
• Establish ongoing on-the-job training programs within the department to reach financial and service quality targets

Required profile

• Professional and adaptable, eager to join a fast-paced, high-performing team
• Available to work a flexible roster across seven days, including weekends, public holidays and varying shifts
• Strong customer care skills and the ability to work under pressure with excellent attention to detail

Required skills

• Exceptional interpersonal and communication skills
• Technical knowledge of hotel booking systems, including Opera Cloud

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide from day one
• Learning programs through the Academies
• Opportunities to grow within the property and across the group
• Corporate Social Responsibility activities