Relief Manager – Operations Leadership

About the role

We are seeking an experienced and adaptable Relief Manager to provide critical leadership across our portfolio of holiday parks and resorts. This highly mobile role involves travelling extensively across Australia’s most loved holiday destinations, stepping in wherever support is needed most.

Key responsibilities

• Step into temporary leadership of a park or resort during periods of leave or leadership vacancies.
• Support Park or Resort Managers with targeted projects, business priorities and operational challenges.
• Coach, mentor and develop team leaders and department managers.
• Drive guest experience improvements, operational excellence and commercial performance.
• Assist with business improvement initiatives, operational reviews and change‑management projects.
• Ensure compliance with safety, legislative and operational standards.

Required profile

• Proven experience leading holiday parks, resorts, hotels or hospitality operations.
• Strong operational leadership across multiple departments with commercial and financial acumen.
• Track record of improving team performance and guest satisfaction.
• Excellent communication, coaching and stakeholder‑management skills.
• Ability to remain calm, decisive and solutions‑focused under pressure.

Required skills

• Current Working With Children Check (state applicable).
• Current First Aid and CPR Certification.
• Valid Australian Driver Licence.
• Willingness to travel flexibly and extensively.
• Own self‑contained caravan, motorhome, campervan or similar mobile accommodation.

What we offer

• Progressive flexibility, generous leave and well‑being benefits.
• Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks.
• Complimentary myNRMA Rewards membership with roadside assistance and discounts on groceries, movies, gyms, attractions and more.
• Discounts on NRMA personal insurance products (car, home, travel).
• Opportunities to grow, progress or relocate within the NRMA Group.