Receptionist

About the role

Anglicare Wollongong is looking for a Receptionist to be the first point of contact for clients and visitors, creating a calm, welcoming and professional experience, including for people who may be in crisis or have complex needs. Working closely with the Site Operations Manager and Community Services teams, the role provides practical administrative support so services stay organised and responsive.

Key responsibilities

• Welcome clients and visitors, respond to enquiries and connect people with the right Anglicare services
• Manage reception and daily site processes, including sign-in, mail, supplies, rooms, equipment and contractor coordination
• Protect privacy and confidentiality through accurate filing, storage, archiving and information handling
• Support staff inductions, meetings, catering, communications, resources and general administration
• Process invoices, accounts payable items, expenditure, reconciliations and reimbursement requests accurately

Required profile

• Demonstrated experience in an administration, reception or customer service role in a similar environment
• Warm, organised and dependable administrator who stays calm under pressure and communicates respectfully with people from diverse backgrounds
• Strong written and verbal communication skills, able to welcome and support people who may be in crisis
• Excellent organisation, accuracy and time management, with the ability to prioritise and meet deadlines
• Preferred: experience in community services, health, mental health or another client-focused service environment

Required skills

• Strong Microsoft Office skills, including intermediate Excel
• Confidence learning other systems
• Preferred: experience with invoice processing, accounts payable, reconciliations or systems such as Basware

What we offer

• Flexible work options, where operationally available
• Salary packaging of up to $15,900 and up to $2,650 for accommodation, meals and entertainment, both tax-free
• Ongoing professional development and training
• Exclusive discounts at more than 400 retailers
• Employee Assistance Program and fitness passport discounts