Process & Engagement Specialist - Ad Ops

About the role

Nine, Australia's largest locally owned media company, is looking for a Process & Engagement Specialist within its Digital Operations team. You will support the rollout of new platform and media integrations while optimising existing workflows across Nine's digital ecosystem, working closely with the Technical Integration & Compliance Lead.

Key responsibilities

• Partner with leadership to roll out new operational workflows and improve existing processes across digital ad operations.
• Gather stakeholder feedback on workflow challenges and give clear updates on media and platform rollouts.
• Create, organise and maintain up-to-date process documentation and standard operating procedures for the team.
• Curate and manage an Ad Operations database to power team reports, schedules and analytics dashboards.
• Maintain project trackers to monitor progress, bottlenecks and delivery milestones.
• Rigorously test new workflows, reporting processes and AI tools, and stay informed on automation advances and digital regulatory standards.

Required profile

• Proven experience in digital advertising or a similar environment in a project coordinator or scheduler role.
• Track record of building collaborative relationships with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Strong organisational, time-management and prioritisation skills, meeting strict deadlines.
• Analytical skills and experience managing project tracking or data management tools.
• Relevant qualifications or practical background in drafting SOPs and navigating modern ad tech systems.
• Right to lawfully work and live in Australia.

Required skills

• Microsoft, G Suite and workflow management tools
• Practical experience using AI tools for operational efficiency

What we offer

• Flexible work options depending on role and team, such as flexible hours, hybrid work or part-time arrangements.
• A range of benefits and perks.