Patient Admissions Officer

About the role

The Patient Admissions Officer is the first point of contact for patients at Macquarie University Hospital, handling bookings, pre‑admission, reception, switchboard and inpatient admissions. You will work in a collaborative, well‑supported team on a purpose‑built campus with excellent transport links.

Key responsibilities

• Manage patient bookings, pre‑admission processes and appointment coordination.
• Admit patients, complete admission documentation and perform Private Health Fund eligibility checks.
• Provide front‑desk reception and operate the main switchboard, responding to enquiries in person and by phone.
• Prioritise competing tasks in a fast‑paced admissions environment while ensuring accuracy and compliance with legislative and organisational requirements.

Required profile

• Professional, approachable administrator with experience in reception or administrative roles, preferably in a healthcare setting.
• Strong verbal and written communication, able to build rapport and demonstrate empathy with patients.
• Calm, solutions‑focused under pressure with high attention to detail when handling personal, medical and financial data.

Required skills

• Experience performing Private Health Fund eligibility checks, including WorkCover and third‑party payers.
• Competency in health‑related software systems; experience with TrakCare is desirable.

What we offer

• Competitive remuneration in line with the Support Services Agreement, 12% superannuation and salary packaging via Maxxia.
• Access to on‑site parking, cafés, green space and excellent public transport links.
• Opportunities for professional development, ongoing education and career progression within Australia’s only university‑owned, academically integrated healthcare organisation.