Optical Receptionist / Assistant

About the role

We are seeking a friendly, organised, and proactive Optical Receptionist to support the day‑to‑day running of our busy independent optometry practice in Bendigo. You will be the first point of contact, handling enquiries, coordinating appointments and ensuring smooth operation of the front desk while delivering excellent patient experiences.

Key responsibilities

• Welcome patients warmly and professionally.
• Manage appointments, patient enquiries and daily reception operations.
• Handle phone calls and maintain patient records.
• Support the dispensing team with administrative and retail tasks, including the sale of frames and lenses.
• Process payments, Medicare and health‑fund claims accurately.
• Maintain a clean and organised practice environment.

Required profile

• Excellent communicator who creates positive patient experiences.
• Professional, calm and capable presentation.
• High level of organisation, attention to detail and ability to multitask.
• Supportive team player with a proactive, positive attitude.
• Willingness and aptitude to learn.

Required skills

• Confidence using Microsoft applications.
• Ability to learn new IT systems.
• Previous experience in medical reception, healthcare administration, customer service or a similar role (highly regarded).

What we offer

• Supportive and collaborative team environment.
• Stable full‑time position in a community‑focused independent practice.
• Opportunities for ongoing learning and professional development.