Operations Support Team Member (PM)

About the role

Join Dragonfly's fast‑paced delivery hub in Pemulwuy, Sydney as an Operations Support Team Member. You will help keep the flow of packages moving smoothly, supporting drivers, coordinating loads and ensuring issues are resolved quickly.

Key responsibilities

• Prepare daily load reports, track packages and process incoming/outgoing parcels, including returns.
• Coordinate with drivers and delivery partners to load and unload trucks, and resolve delivery issues.
• Liaise with the call centre to provide customer updates and, when needed, contact customers directly.
• Assist the sortation team during peak periods to meet delivery deadlines.
• Maintain accurate records through data entry and flag any special cases to supervisors.
• Keep the work area clean, safe and organised in line with health‑and‑safety standards.

Required profile

• Previous experience in an operations, transport or warehouse environment.
• Strong customer‑service mindset and solution‑focused attitude.
• Excellent communication skills.
• Ability to lift up to 20 kg.

Required skills

• Proficiency with the Microsoft Office suite and other relevant software.

What we offer

• Competitive hourly rate.
• Supportive, team‑oriented environment.
• Clear growth opportunities within a rapidly expanding company.