Operations Supervisor – South Australia

About the role

The Operations Supervisor will support Smartways' South Australia operations team, overseeing a growing fleet of owner‑driver contractors and ensuring high service levels for healthcare logistics.

Key responsibilities

• Lead day‑to‑day management of driver contractors and operations staff, including recruitment, training and performance monitoring.
• Maintain communication with internal teams (allocators, dispatch, finance) and external stakeholders such as hospitals and clients via the transport management system and other channels.
• Monitor cut‑off times for road and air shipments, support allocators, and ensure compliance with Australian Chain of Responsibility laws.
• Report daily DIFOT metrics, track driver absences and assist with contractor invoicing queries.
• Conduct non‑conformance investigations, provide data analysis for operations and finance, and troubleshoot operational issues.

Required profile

• Diploma or certification in Business/Administration.
• Experience in a similar logistics or courier role, preferably with a national carrier.
• Strong time‑management, decision‑making and problem‑solving abilities.
• Ability to work in a fast‑paced, dynamic environment and collaborate within a team.

Required skills

• Familiarity with Chain of Responsibility legislation.
• Geographical knowledge of Australia for route planning.
• Proficiency in using transport management systems and basic data reporting tools.