Operations Manager - Luxury Hotels, Hunter Valley

About the role

Salter Brothers Hospitality is looking for an experienced Operations Manager to join its leadership team in the Hunter Valley, NSW. It is a hands-on leadership role for a hospitality professional who enjoys a fast-paced environment and is passionate about guest experience, team development and operational excellence. The role supports the group's two boutique luxury hotels in the region and reports directly to the Regional General Manager.

Key responsibilities

• Lead day-to-day operations across the two Hunter Valley properties, ensuring exceptional guest experiences and consistent luxury hospitality standards.
• Provide hands-on leadership, coaching and support to Heads of Department and build a high-performing, engaged team culture.
• Drive operational excellence by implementing, reviewing and improving service standards, systems and procedures.
• Support commercial objectives through labour management, cost control, forecasting and revenue optimisation.
• Monitor property performance, analyse business results and identify ways to improve efficiency, guest satisfaction and profitability.
• Maintain compliance with workplace health and safety, food safety, licensing and company policies.
• Support the Regional General Manager on strategic initiatives, projects and operational priorities.
• Build relationships with guests, local businesses and industry partners to strengthen the portfolio's reputation.

Required profile

• Previous experience as an Operations Manager, Hotel Manager, Executive Assistant Manager or similar senior operational leadership role in a luxury, boutique hotel or resort.
• Strong exposure to both Rooms Division and Food & Beverage operations.
• Demonstrated experience leading, developing and motivating multidisciplinary teams.
• Sound commercial acumen, including managing labour costs, departmental budgets, forecasting and operational reporting.
• Proven ability to manage multiple priorities with attention to detail and service standards.
• Excellent communication, stakeholder engagement and relationship-building skills.
• Current RSA certification or ability to obtain it.