Officer, State Control Centre Operations and Watch Desk

About the role

The Department of Justice and Community Safety is seeking two Officers, State Control Centre Operations and Watch Desk, to support operational response within Emergency Management Victoria. The Watch Desk is a multi-skilled, multi-disciplinary team operating 24/7, 365 days a year, providing a base service for the State Control Centre and maintaining readiness to support response to emergencies or no-notice events. It handles situational monitoring and reporting, issuing notifications and warnings, and managing centre operations. The role is on-site at the State Control Centre at all times.

Key responsibilities

• Gather data and research to prepare briefings and presentations for key stakeholders and to develop intelligence briefs.
• Support the creation, publication and dissemination of timely and accurate intelligence products, including incident notifications and situation reports.
• Create and publish emergency information and warnings, monitor the VicEmergency social media channels and support media requirements.
• Interpret and apply business plans and policies, using systems, tools and processes developed by stewardship teams such as public information, intelligence and support teams.

Required profile

• Good analytical skills, with the ability to gather data and present it in report form for stakeholders.
• Strong written and verbal communication skills.
• Proven ability to work independently or as part of a team.
• An understanding of Victoria's emergency management arrangements is desirable.
• Tertiary qualification in intelligence, communications or a similar discipline is desirable.

Required skills

• Shift work: the role is a designated shift work position on a 24/7 rotational roster, including days, nights, weekends and public holidays.
• On-site presence at the State Control Centre at all times.

Applications close 15 November 2026 and include a resume and covering letter. Successful candidates will undergo pre-employment checks, which may include a criminal history check and misconduct screening.