Office Administrator

About the role

My NRMA is seeking an Office Administrator to support its Driver Training team. Reporting to the Operations Manager, the role is based in Sydney Olympic Park with hybrid work‑from‑home flexibility. You will provide high‑quality administrative support, coordinate schedules, and help deliver the Transport for NSW Safer Driver Course program.

Key responsibilities

• Coordinate scheduling, facilitator allocation, venue bookings and course setup for the Safer Driver Course.
• Maintain course schedules to meet demand, budget and contractual obligations.
• Process participant attendance, course completion, compliance documentation and funding claims.
• Prepare operational reports on attendance, lesson hours and performance metrics.
• Raise purchase orders, process invoices and support financial administration.
• Act as liaison for Transport for NSW, facilitators, instructors, customers and internal stakeholders.
• Manage customer enquiries, booking changes, cancellations and service requests.
• Support compliance reporting, documentation management and data integrity.
• Assist with recruitment and onboarding administration, including compliance checks.
• Contribute to process improvement and adoption of new digital and AI‑enabled tools.

Required profile

• Demonstrated experience in administration, coordination or customer service roles.
• Excellent customer service and stakeholder management skills.
• Strong attention to detail and high accuracy in data entry.
• Ability to prioritize competing tasks in a high‑volume environment.
• Proactive problem‑solving approach and adaptability to changing priorities.
• Commitment to compliance, accuracy and professionalism.
• Collaborative mindset supporting the growth of the Driver Training business.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using multiple technology platforms and databases.

What we offer

• Progressive flexibility, leave and well‑being benefits.
• Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks.
• Complimentary myNRMA membership with roadside assistance and numerous discounts.
• Opportunities to grow, progress or relocate within the NRMA Group.