Network Facilities Manager – NSW

About the role

JLL is hiring a Network Facilities Manager for a remote position based in Sydney, NSW. The role delivers the Facilities Team's services to operate and maintain the NAB allocated portfolio, covering financial, technical, maintenance, procurement, asset and vendor management programs, and facilities administration in line with company policies and procedures. It requires engagement with stakeholders across the business to meet service delivery expectations without introducing financial or tenure risk.

Key responsibilities

• Develop and manage the relationship with the occupier and client so that service delivery expectations are exceeded
• Deliver customer and property services to a portfolio of buildings
• Carry out building inspections and complete associated reports within the governance timeframe
• Ensure compliance with client contract requirements, facilities procedures and statutory regulations on fire, health and safety
• Manage information administration for analysis and presentation to senior management
• Liaise with facilities vendors and coordinate works with the JLL Projects & Development Services account team
• Deliver facilities projects within agreed budgets or works plans, interacting closely with affected business units
• Monitor Help Desk and service outputs against KPIs and service level targets, and report regularly to stakeholders
• Contribute to continuous improvement and foster teamwork across the portfolio

Required profile

• Prior experience in facilities, property management, hospitality or a related field
• Front and back office processes experience and strong administration skills, preferably in the FM space
• Strong customer service focus and excellent people skills
• Demonstrated experience with continuous improvement and client reporting
• Advantageous: knowledge of local OHS requirements, critical facilities and vendor management, and understanding of basic property technical systems such as air conditioning, chillers, fire protection, mechanical and electrical systems and BMS

Required skills

• Strong PC literacy and ability to manage daily activities using systems, the internet and e-mail
• Client reporting and report preparation

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work