Medical Reception – Community Service (Richmond/Hawthorn)

About the role

We are looking for a friendly and professional Medical Receptionist to join our community health team. You will be the first point of contact for clients at our Richmond and Hawthorn clinics, providing a warm welcome and efficient administrative support.

Key responsibilities

• Greet clients and assist them in accessing the appropriate services.
• Book, reschedule and confirm appointments for in‑person visits.
• Arrange interpreting and translation services when required.
• Collect and process payments and service claims.
• Maintain confidential client records and provide general administrative support.
• Support additional sites such as Camberwell and Balwyn as needed.

Required profile

• Strong interpersonal skills with high emotional intelligence.
• Ability to work independently and as part of a team.
• Excellent attention to detail and organisational abilities.
• Commitment to delivering exceptional customer service in a community health setting.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using healthcare software such as TRAKCare, Pracsoft, HICAPS and Medical Director Clinical.

What we offer

• Permanent full‑time position (Monday‑Friday).
• Hourly rate of $33.62 plus superannuation.
• Generous not‑for‑profit salary packaging.
• Collaborative culture with career development opportunities.
• Supportive work‑life balance and flexible working arrangements.