IT Support Analyst

About the role

We are looking for an IT Support Analyst to join our Workplace Services team in Sydney. This hands‑on position supports the technology our people rely on daily, from laptops and mobile devices to meeting‑room AV and collaboration platforms.

Key responsibilities

• Own and support meeting‑room technology, AV equipment and collaboration platforms such as Polycom and Crestron.
• Provide hands‑on support for Windows, macOS, mobile devices and peripherals.
• Troubleshoot and resolve issues across hardware, software and end‑user systems.
• Manage support requests via ServiceNow and ensure a high‑quality employee experience.
• Assist with technology deployments, upgrades and workplace initiatives.
• Maintain documentation and contribute to continuous improvement of support services.

Required profile

• Collaborative, customer‑focused professional with strong communication skills.
• Experience in IT or desktop support within a workplace technology environment.
• Ability to remain calm under pressure and solve problems quickly.
• Willingness to learn, share knowledge and contribute to a positive team culture.

Required skills

• Windows and macOS troubleshooting.
• Experience with AV and collaboration technology (Polycom, Crestron, Microsoft Teams).
• Proficiency in ServiceNow or similar ITSM platform.
• Familiarity with JAMF for device management.