Installations Coordinator & Scheduler

About the role

We are looking for an Installations Coordinator & Scheduler to join our family‑owned business in Brisbane. You will work closely with internal and external teams to ensure installations are scheduled, resourced and completed to the high standards our customers expect.

Key responsibilities

• Schedule and coordinate installation appointments with customers and installers.
• Ensure all materials are ready and assist installers with loading and job preparation.
• Maintain accurate job schedules, installation calendars and update internal systems with status notes.
• Contact customers to confirm dates, times and payment requirements.
• Communicate regularly with customers about job progress and resolve any scheduling conflicts.
• Collect installation reports, photos and completion details from installers and follow up on payments.
• Monitor outstanding jobs to ensure timely completion and meet production timelines.
• Support other departments to achieve the best client outcomes while ensuring WHS compliance.

Required profile

• Previous experience in scheduling, coordination, administration or customer service.
• Excellent telephone and communication abilities.
• Strong organisational and time‑management skills with high attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Confidence in discussing account balances and collecting payments.
• Proactive attitude and ability to work independently.

Required skills

• Experience using CRM systems.
• Experience with scheduling software.
• Strong computer proficiency.

What we offer

• Full‑time, stable employment with an early start and early finish.
• Opportunity to work in a well‑established, secure environment.
• Immediate start available.