Housekeeping Team Leader

About the role

As the Housekeeping Supervisor at Club Wyndham Surfers Paradise Resort, you will ensure a high standard of service and cleanliness throughout the property.

Key responsibilities

• Clean hotel rooms, including sleeping quarters, kitchens, bathrooms and living rooms while maintaining housekeeping detail standards.
• Delegate workload to ensure rooms are refreshed in a timely manner.
• Control stock and report discrepancies to the Executive Housekeeper.
• Quality check rooms and liaise with Front Office to release for occupancy.
• Plan and implement weekly rosters in consultation with the Housekeeping Manager.
• Observe precautions required to protect resort guests and guest property.
• Respond appropriately to guest enquiries and concerns, handling issues to resolution and escalating when necessary.

Required profile

• Previous experience within a similar hotel position.
• A sound understanding of Workplace Health and Safety, including safe chemical handling.
• Strong communication skills.
• Ability to work well independently and in a team environment.
• Problem‑solving capability in the workplace.
• Flexibility to work nights, weekends, public and school holidays.

Required skills

• Workplace Health and Safety knowledge.
• Safe chemical handling practices.

What we offer

• Professional development funding.
• Discounted hotel stays across Australia, Fiji, New Zealand.
• Subsidised private health cover after successful probation.