Head of Operational Design Control & Resilience

About the role

ING is recruiting a Head of Operational Design Control & Resilience (ODCR) in Sydney. Reporting to the Chief Operations Officer and a member of the COO Leadership Team, you will lead a diverse team of 5 reports and indirectly up to 40 team members across Australia and offshore hubs. The ODCR function is an enablement unit that partners with business leaders to build robust controls and operational resilience, complementing the bank's 3LOD model.

Key responsibilities

• Partner with senior stakeholders across the business, Risk, Compliance, Technology, Legal, Internal Audit and global counterparts to drive consistency, accountability and continuous improvement.
• Help establish and embed first-line risk, compliance, control and resilience methodologies, frameworks and standards, covering risk identification and assessment, compliance and obligations management, control design and testing, product governance, operational resilience and business continuity, and third-party and supplier risk management.
• Deliver reporting and insights to Executive leadership on emerging risks, remediation priorities and control effectiveness.
• Strengthen risk ownership and accountability across the organisation and champion a strong ODCR and risk and compliance culture.
• Translate regulatory expectations and global standards into practical, actionable requirements with business owners.
• Lead and develop the ODCR team's capability.

Required profile

• Demonstrated line 1 risk leadership in a complex, highly regulated environment.
• Track record of leading enterprise risk, controls, compliance or resilience functions.
• Extensive experience within banking and financial services.
• Experience leading geographically dispersed teams and developing talent.
• Ability to influence at Executive and Board level.
• Experience designing and embedding enterprise-wide governance, risk and control frameworks.

Required skills

• Operational risk management, controls and compliance
• Business continuity and resilience
• Third-party risk management
• Stakeholder management

What we offer

• Discounted ING Health Insurance
• An additional rest day to support wellbeing
• An IMPACT day to volunteer on approved sustainability activities