Groups & Reservations Manager

About the role

We are seeking a professional and detail‑oriented Groups & Reservations Manager to lead our group booking operations at Mercure Perth. You will manage airline groups, corporate bookings and room allocations while ensuring exceptional service and revenue optimisation.

Key responsibilities

• Manage and process group reservations, airline block bookings and precise room allocations using reservation systems.
• Develop and maintain relationships with corporate clients, travel agencies and airline representatives.
• Coordinate with sales, operations, housekeeping and front‑desk teams to meet group requirements and flight schedule changes.
• Quote group rates, handle enquiries, resolve conflicts and prepare forecasts and reports for management.
• Train front‑office staff on airline group processing and maintain detailed booking records.

Required profile

• Proven experience in reservations management or group sales coordination within hospitality.
• Strong organisational, time‑management and communication skills.
• Ability to negotiate and close group bookings while maintaining customer satisfaction.
• Leadership experience to supervise and motivate staff.

Required skills

• Proficiency with reservations management systems (e.g., Opera) and CRM software.
• Advanced Microsoft Excel skills.